9th JANUARY 2019: 9:30 to 12:30
NORTHERN DESIGN CENTRE | GATESHEAD | NE8 2DF
Service Design Workshop:
with Helena Hill
Tickets: £80 Non Members, £40 Members
WOW! Your Customers with Exceptional Service Design
Every interaction that a client has with your company, product or service matters. Get it wrong and the consequences can be severe including disgruntled customers, un-wanted social media mentions and falling sales!
Meeting the expectations of our customers is no longer good enough. As a growth-focussed organisation, exceeding them should be one of your core business aspirations.
After all, the way we design and deliver our services has a direct impact on the experience of our customer and clients, what they say to their peers and, therefore, our bottom line.
In this interactive workshop you will learn about/explore:
• The principles and process of creating exceptional service design
• Organisational requirements
• The role of technology and innovation in creating exceptional service design
• Techniques, approaches and tools that can be employed to measure, plan and create new services as well as adapting and improving existing services.
• Service blueprinting
• Lots more!
Are you a Design Network North member? To get your 50% discount on this workshop please get in touch to access you code here